You can reach our Customer Care service from Mondays to Fridays, 9 am - 6 pm GMT+1. As our team is based in Berlin, Germany; please take time zone differences into consideration.
You can contact our Customer Care team in several ways:
- via our contact form, available in our Help pages
- a fax to the following number : +49 30 991 949 5 32
Our team replies to every incoming request and we always do our best to get back to you as soon as possible.
Please follow this guide so we can help you as quickly and efficiently as possible:
- When submitting your request, make sure you quote the email address you used to create your account. You can also provide us with your user ID (Secure Code), which is located under Account via the menu.
- Select the topic your question is related to. That way we can more swiftly identify what your request is referring to.
- Please provide as many details as possible. We can then act immediately, as we will have all the information we need to handle your request.
- Should you be experiencing a technical problem, please attach a screenshot of the page on which you are experiencing the issue, include any error messages you see, and detail the actions leading up to the error.
- Once you click Submit, you will receive an automated notification containing the reference number of your request.